Terms and Conditions of use of
“Doristea Turismo e Arte” Website

Read carefully the terms here under as they define the conditions of access and use of the website

• Terms and conditions of use refers to the terms and conditions which regulate the use of this website by the user.
• I servizi si riferiscono a funzioni, dispositivi, applicazioni, informazioni e altri servizi accessibili attraverso questo sito web.
• Services refers to the functions, devices, applications, information and other services accessible through this website x user refers to any person which accesses and/or utilizes this website .
• Website refers to the “home page” and other pages characterized by the domain name doristea.com , owned and managed by Doristea Turismo e Arte.
• Material/s refers to any type of material or immaterial good which is rendered available through this website, including for example merchandising products, data, drawings, images, photographs, illustrations, descriptions, informative texts, films, audio files, music and sounds, services, software and other accessorial programs.
• Content/s refers to messages, data, information, texts and other material including that of advertising nature.

All the Materials of this Website are protected by the copyright defined by the expression “ALL RIGHTS ARE RESERVED” owned by DorisTeA Turismo e Arte and by its affiliates and/or Partners and/or of third party licensees.
Except for the present, no material can be copied, modified, reproduced, distributed, publicized, downloaded, rendered accessible to the public, diffused or transmitted in any form and through any means, without the prior written consent of DorisTeA Turismo e Arte or a qualified representative; nor may any notice, indicator of copyright or other type of patent contained in the materials be removed or altered.
The authorization of use of the website does not include the faculty of selling, commercializing, distributing the contents of the website or create works and/or materials derived from the website materials, such as for example website framing activities, reproduction of client information of use to others and/or any type of data extraction and/or use of apparatus for the gathering and extraction of data contained in this website.
DorisTeA Turismo e Arte expressly prohibits the uploading on the website of users materials such as, for example, music, software, images and any other materials which constitute a violation of the intellectual property rights of third parties, except for when the user has obtained the necessary authorizations.

DorisTeA Turismo e Arte respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide the DorisTeA Turismo e Arte responsible with the following written documentation:

• Signature, even digital, of the person authorized to act on behalf of the copyright owner.
• Description of the copyrighted work that the uses deems to be violated x Indication of the exact position, within the website, of the copyrighted material that the user deems violated.
• Indicazione della posizione esatta, all’interno del sito Web, del materiale protetto da copyright che l’utente ritiene violato.
• Users declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law.
• Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.

Products offered by DorisTeA Turismo e Arte are valid as per the dates and times displayed at www.doristea.com. DorisTeA Turismo e Arte is not responsible or liable for any information that it does not directly provide. All requests for booking modifications/amendments must be directed to the DorisTeA Turismo e Arte Customer Care Team via email at infi@doristea.com , phone numbers +39 389 0051 453.

1. DorisTeA Turismo e Arte does not charge a fee to amend or change the dates or times of an existing booking, as long as the request is received by our Customer Care team more than seventy two (72) hours ahead of your confirmed tour date.
2. If you request a date/time change DorisTeA Turismo e Arte will attempt to honor your request; However DorisTeA Turismo e Arte cannot guarantee date/time change requests as all requests and amendments are subject to availability.
3. For changes made seventy two (72) hours or less from your original travel date a penalty fee of 50% on the total amount of the original reservation.

Per le cancellazioni entro le ventiquattro (24) ore dalla data di prenotazione originaria, verrà applicata una penale pari al costo totale (100%) del servizio/tour della prenotazione originaria.

DorisTeA Turismo e Arte reserves the right to cancel, change or substitute any tour that you have booked at www.doristea.com or www.romefreewalkingtour.com , at any time, for reason related to accessibility of the sights/museums. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.

• DorisTeA Turismo e Arte accepts the following credit cards: Mastercard, Visa.
• There is no charge or service fee for processing credit-card payments.
• Full payment by credit card is required to make a reservation. Payment will be listed as DorisTeA Turismo e Arte on the credit card statement.
• Canceling a booking with DorisTeA Turismo e Arte can result in cancellation fees being applied by DorisTeA Turismo e Arte as outlined below. When cancelling any booking you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
• DorisTeA Turismo e Arte enforces a 72 hour advance refund policy.
• Cancellations must be communicated via e-mail at info@doristea.com , no less than 72 hours in advance of the tour in order to receive a refund.
• All cancellations are subject to a cancellation fee of 5% of the total charged.
• All cancellations are subject to a cancellation fee of 5% of the total charged.
• No partial refunds are available once a tour has commenced.
• Full refunds only offered at the discretion of management.

DorisTeA Turismo e Arte accepts no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which DorisTeA Turismo e Arte tours visits, where and when the closure of that venue is out of the control of DorisTeA Turismo e Arte or where DorisTeA Turismo e Arte is not notified by the Venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the lastminute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.

The terms and conditions of use will be sustained and interpreted by the Italian law. Any controversy derived or connected to the execution of terms and conditions of use will be passed on to the exclusive jurisdiction of the legal court of Rome.